Source-to-pay is only the starting point—true value comes from managing vendors beyond the contract. This means tackling lock-in risks, ensuring performance, driving innovation, and fostering agility. By segmenting vendors and steering on both contractual KPIs (e.g. SLA compliance) and vendor-level KPIs (e.g. innovation, satisfaction, sustainability), organizations can build stronger partnerships, especially on sustainability through the Digital Ecosystem on Sustainability (DES) to collaborate with suppliers and advance Green IT. In this session we will explore:
- How to extend value creation beyond source-to-pay?
- How to balance contractual KPIs with broader vendor-level goals?
- How to use ecosystems like DES to drive supplier collaboration and Green IT?
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